Customer Service in Health Care: A Grassroots Approach to Creating a Culture of Service Excellence

Customer Service in Health Care: A Grassroots Approach to Creating a Culture of Service Excellence

Editorial Reviews
Review
"Cheerful, down-to-earth, and widely experienced, Baird has written a well-organized, readable book with a can-do message…" (AORN Journal, 6/1/2004, Vol 70, No. 6)

"Read this book for an action-oriented approach..." (The Healthcare Collaborator, August 2001)

The Healthcare Collaborator, August 2001
"Read this book for an action-oriented approach..."

Customer Service in Health Care: A Grassroots Approach to Creating a Culture of Service Excellence

Customer Service in Health Care: A Grassroots Approach to Creating a Culture of Service Excellence,Kristin Baird,Jossey-Bass,0787952516,Administration,General,Health & Fitness,Health/Fitness,Medical / Nursing,Practice Management & Reimbursement,Family & Health,Health & Fitness / General

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