The Baptist Health Care Journey to Excellence : Creating a Culture that WOWs!
Editorial Reviews
Book Description
"This crystal-clear book offers to any who will listen invaluable, detailed guidance on how and why to move toward a true culture of excellence in hospital care. It isn't easy, but, as their results show, it's a journey well worth taking."—Donald M. Berwick, MD, president and CEO, Institute for Healthcare Improvement
The Baptist Health Care Journey to Excellence presents tested principles and best practices to help improve your corporate culture and customer satisfaction, which will lead to loyalty, stability, sustained productivity, and profitability in your own organization. Order your copy today!
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An insider’s look at corporate culture at one of Fortune’s Top 100 Best Companies to Work for in America
A business can purchase, imitate, or replicate most of its elements, but when a business places its competitive advantage with its people, it can become the market leader. The Baptist Health Care Journey to Excellence illustrates how Baptist Health Care went from a customer satisfaction rating of less than 20 percent to being consistently ranked in the 99 percent range. Written by the man who made it happen, this book sets benchmarks and best practices for organizations to measure themselves against by creating a service-centered culture that cares first and foremost about customer satisfaction.
Al Stubblefield (Pensacola, FL) is President and CEO of Baptist Health Care Corporation, a position he has held since 1999. He is on the board of directors of the American Hospital Association, VHA Southeast, and the National Committee for Quality in Health Care, and is Chairman of the Regional Policy Board 4. Geoffrey Colvin is Editorial Director of Fortune magazine.
--This text refers to the
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The Baptist Health Care Journey to Excellence : Creating a Culture that WOWs!
The Baptist Health Care Journey to Excellence: Creating a Culture that WOWs!,Al Stubblefield,John Wiley & Sons,0471708909,Administration,Business / Economics / Finance,Business Life - Inspirational,Christianity,General,Health Care Administration,Health Care Delivery,Health facilities,Health services administration,Medical,Medical care,Religion And Medicine,Religious aspects,United States,Business & Economics / Management,Production & quality control management
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