Ultimate Service: The Complete Handbook to the World of the Concierge [Facsimile]

Ultimate Service: The Complete Handbook to the World of the Concierge [Facsimile]

Editorial Reviews
Tammi Furce, Concierge, Bellagio Las Vegas testimonial
Our bible, we use it to train every new concierge and as a refresher whenever we need an attitude boost

Book Description
The complete handbook for the world of the concierge. This book was written from first hand experience and addresses all situations involving a hotel concierge from the philosophy to the the paper clips. It is a comprehensive guide to the hotel concierge. It can be used as a textbook or for training purposes as it has lesson plans and workshhets included.

Ultimate Service: The Complete Handbook to the World of the Concierge [Facsimile]

Ultimate Service: The Complete Handbook to the World of the Concierge,Holly Stiel,Delta Collins,Prentice Hall College Div,0131753576,Cooking / Wine,General,Handbooks, manuals, etc,Hotel And Restaurant Management,Hotel concierges,Industries - Hospitality, Travel & Tourism,Reference

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